Voice-based Surveys is one of the applications of speech recognition and natural language processing. It is one of the most efficient ways to collect raw inputs from the field, as they say “From the horse’s mouth”.
Voice-based survey is an efficient tool that brings insights from various channels directly to the organization. The outcome is a unique interactive experience in capturing customers’ insights that would either be missed by a quantitative survey or becomes too expensive via a qualitative survey.
Our solution aims to enable companies to collect feedback from various touch points such as web, app, and voice platforms like Alexa and Google, ensuring that no customer is missed.
Features
Works on any smartphone
Reach users via Google Assistant on their smartphones
Customised Voice Apps
Reach users via customised Voice apps or integrate it on any existing software
Actionable Insights
Survey results are run through our proprietary transcription engine and overlayed with customized sentiment analysis, to provide actionable insights.
Increased Engagement
Building a new and engaging way to reach your customers, it encourages sharing real feedback.
Benefits
Distribution
You can distribute surveys through multiple channels wherever your target audience is - web, email, app, social media etc.
Analytics & Insights
Your data gets special treatment of ‘sentiment analysis’ along with real-time analytics on the recorded voice responses. Turn every customers’ voice into insights for the company
Cost & Time Saving
Reduces time and cost that companies bear to get their surveys filled from multiple sources
Related Use-Cases
Customer Satisfaction Surveys
Give your customers a voice literally. Gain real-time insights while introducing them with some unique voice-led experience.
Healthcare Surveys
From collecting patient feedback to getting input from staff, our healthcare surveys can get you the answers you need to make improvements across your organization.
Market Research Surveys
Use ‘Voice’ to conduct market research surveys in a faster, effective way to determine the optimal price for a new product, improve customer retention or measure awareness and understanding with customers.
Marketing Surveys
Create event marketing surveys or run latest ad campaigns to improve your website effectiveness and assess customer loyalty like Voice Polls, Voice Quiz, etc.
Employee Satisfaction Surveys
Create and run ‘Voice-led’ surveys within your organisation to know your employees like you really mean it.
Hospitality Surveys
Gauge your customers with 'Voice' only surveys to gain and capture insights in order to serve them better, whilst improving relations by evaluating your staff & services.
Case Study
Take a look at our ‘Smart Indian Survey’ developed for a market research company to collect responses via Smart Speaker i.e., Alexa and Google Assistant. The objective was to capture the insights on how connected Indians are responding to the promising smart device ecosystem. The survey collected 350+ responses through Alexa and Google voice platforms.